Service and quote desk
Freight, warehousing, customs and transport information connected to structured quote requests.
Logistics · Rwanda
Diamond Logistics
A logistics service and operations platform connecting freight information, customer quotes, shipment tracking and a trader marketplace.
The outcome
Customers can understand services, request route-specific support and follow shipments, while traders can submit products and the operations team manages listings and updates.
- Client
- Diamond Logistics
- Category
- Business website
- Country
- Rwanda
- Sector
- Logistics
- Platforms
- Public website, Shipment tracking, Trader marketplace, Customer and vendor accounts, Administration
- What we delivered
- Website
- Project status
- Delivered
Project linksClient website ↗
The situation
What needed to change
Diamond Logistics needed one credible digital channel for freight services, customer enquiries and shipment visibility across its Rwanda desk and China support points.
How we worked
What we did
LIGHTMGROUP structured the platform around the customer journey: explore freight and clearance services, request a quote, track a shipment, or use the vendor marketplace. Account access and administration support the operational workflows behind those public services.
What we built
The core parts delivered for this project.
Shipment visibility
Customers can use an assigned tracking ID to view status, location, public notes and shipment items.
Trader marketplace
Account-based product submission, administrative review, public listings and order follow-up.
Content and locations
Logistics guidance plus Rwanda, Guangzhou and Yiwu coordination information.
What changed
After launch
The live platform now brings service presentation, quote intake, public tracking, logistics packages, editorial guidance and trader marketplace access into one responsive experience.
- Responsive web platform
- Database-backed content
- Account authentication
- Administrative workflows